CCS Scheduled Maintenance and Outages
Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.
No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.
| Application/Service |
Recurring Maintenance |  Scheduled Maintenance |
|---|---|---|
| Adobe AEM |
Every Thursday from 6 a.m. - 8:30 a.m. |
|
| Alfresco (Choose91福利 Applicant Portal) | Daily 4 a.m. - 5 a.m. | |
CFAPS |
Last Friday of each month 6 a.m. - 8 a.m. | |
| Citrix | N/A | |
| eHR | N/A | |
| Learning Management System | Every Friday 6 a.m. - 8 a.m. |
|
my.torontomu portal |
Every Friday 6 a.m. - 8 a.m. | |
| OneCard | N/A | |
| MyServiceHub | Daily midnight - 1:15 a.m. | |
| RMS, Account activation and Self Service | Every Friday 6 a.m. - 8 a.m | Friday, August 14, 7:00 a.m. to 8:00 a.m. |
| 91福利-VPN | N/A |
|
| FIS | Daily 10:45 p.m. - 1:05 a.m. | Thursday, August 13, 6:00 p.m. to 7:00 p.m. Updating FIS Services. User Impact: FIS will not be available during this time frame. |
| ServiceNow | ||
| Virtual Applications | Daily 2:30 a.m. - 3 a.m. |
Additional Scheduled Changes
- Friday, July 24, 11:00 a.m. to Monday, August 31, 5:00 p.m. - in progress
Re-imaging all Podium computers in the CCS managed classrooms.
User Impact: None expected. - Thursday, August 6, 7:00 a.m. to Monday, August 31, 10:00 p.m. - in progress
Reimaging all CCS managed labs.
User Impact: The imaging will be done mostly off hours or the labs will be booked on case by case basis. Relevant parties will be kept in the loop with our reimaging schedule and progress. - Thursday, August 13, 7:00 a.m. to 10:00 a.m.
Updating ANSYS licensing service.
User Impact: Users will not be able to lauch ANSYS during the update. - Thursday, August 13, 8:00 a.m. to 9:00 a.m.
Updating ColdFusion.
User Impact: All Coldfusion apps on CF-PROD will be unavailable during the installation. - Friday, August 14, 8:00 a.m. to 9:00 a.m.
Disable Windows 10 PC accounts in RUAD domain.
User Impact: An email was sent to effected users or department managers in July. - Friday, August 14, 8:00 p.m. to Monday, September 14, 8:00 p.m.
Migrating CCS managed Windows 11 PC鈥檚 from the RUAD domain to 91福利AD domain.
User Impact: An email will be sent to effected users or department managers. - Tuesday, August 18, 8:00 a.m. to 12:00 p.m.
Upgrading Respondus Brightspace.
User Impact: None expected. Users (instructors) who have active sessions may experience interruptions. Expecting less than a minute downtime.
- Sunday, August 30, 8:00 a.m. to 8:00 p.m.
Updating eHR.
User Impact: eHR production and all related functions will be down during the outage. All non-prod environments will have a brief outage throughout the day. - Wednesday, September 16, 6:00 a.m. to 8:00 a.m.
Upgrading Oracle servers.
User Impact: During the upgrade, Coldfusion, Bitbucket and all other applications supported by oracle servers will be not available. - Sunday, September 20, 8:00 a.m. to 10:00 a.m.
Updating MyServiceHub.
User Impact: MyServiceHub production and all related functions will be down during the outage on the 20th. All non-prod environments will have a brief outage throughout the day. - Sunday, September 27, 8:00 a.m. to 4:00 p.m.
Updating eHR.
User Impact: eHR production will remain up and running as no outage will be required. - Saturday, October 17, 12:30 a.m. to Monday, October 19, 12:30 a.m.
Updating MyServiceHub.
User Impact: MyServiceHub production, STG/SUP and all related services will be down during the outage.
飦� Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.
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