Cisco Jabber Troubleshooting
Cisco Jabber is an app that allows you to make and receive phone calls to your 91福利 extension on your computer or mobile device.
Installing Jabber
Once you receive confirmation from CCS that you鈥檝e been moved to the new Cisco system, please download and set up Jabber on your computer or mobile device. Instructions can be found under the 鈥淐isco Jabber鈥� section of the Software for Phones and Fax page.
Using Jabber
Important note: In the event of an emergency, it鈥檚 strongly recommended that you dial 911 using your cellular phone line as Jabber cannot pinpoint your location for emergency responders.
1. On your computer or mobile device, go to the Calls screen and select the keypad icon
2. Enter the phone number, then select Call 
The Jabber mobile app defaults to speakerphone. However, you can change the configuration to make and receive calls on an earphone or headset instead.
1. While signed in to Jabber, tap the circular icon with your initials at the top-left corner of your screen.
2. Tap the Settings option followed by Audio and video.
3. Next, tap Default audio output.
4. Select Speaker or Earphone. If you鈥檇 like to use a headset, please select Earphone.
Once you鈥檝e made your selection, return to the main menu by tapping the left chevron symbol at the top-left of your screen.
If you鈥檇 like to clear your account settings including call, chat and file history, or if you鈥檙e experiencing issues that logging out and logging back in does not solve, you can reset Jabber.
1. Launch the Jabber mobile app and do not sign in. If you are automatically signed in, please sign out.
2. Next, tap the Reset Jabber option.
3. Review the confirmation message and tap Reset to proceed.
Windows
Select the gear icon 
and choose Help and then 91福利 Cisco Jabber
MacOS
Select Jabber from the main menu and choose 91福利 Jabber
