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Photo - Dr. Jenna Jacobson

Dr. Jenna Jacobson

Associate Professor and Eaton Chair in Retailing | Director, Retail Leadership Institute
DepartmentRetail Management
EducationPhD
OfficeTRS 3-034
Phone(416) 979-5000 ext: 557284

Overview

Jenna Jacobson is an Associate Professor and Eaton Chair of Retailing at 91福利's Ted Rogers School of Retail Management. She is also the Director of the Retail Leadership Institute in Toronto, Canada. Her research analyzes the consumer and producer perspectives of digital technologies with a focus on retailing, social media, and user behaviour. She received her PhD from the University of Toronto, Faculty of Information.

 

Social media, branding, influencer marketing, and digital retailing.


Journal Articles:
Fares, O., Aversa, J., Lee, S. H., & Jacobson, J. (2024). Virtual Reality (VR): A review and a new framework for integrated adoption. International Journal of Consumer Studies, 48(2), 1鈥26
Musiyiwa, R. & Jacobson, J. (2024). Leveraging influencer relations professionals for compliant sponsorship disclosure in social media influencer marketing. Journal of Interactive Advertising, 24(1), 66鈥83.
Musiyiwa, R. & Jacobson, J. (2023). Sponsorship disclosure in social media influencer marketing: The algorithmic and non-algorithmic barriers. Social Media + Society, 9(3), 1鈥19.
Soares, F. B., Gruzd, A., Jacobson, J., & Hodson, J. (2023). To troll or not to troll: Young adults' anti-social behaviour on social media. Plos One, 18(5), 1鈥17.
Aversa, J., Cleave, E., Jacobson, J., Hernandez, T., Dizonno, S., & Macdonald, M. (2023). Rollin鈥 papers: Newspaper coverage of the retail cannabis rollout in Canada. Newspaper Research Journal, 44(4), 154鈥173.
Jacobson, J., Rinaldi, A. G., & Rudkowski, J. (2023). Decoding the employee influencer on social media: Applying Taylor鈥檚 six segment message strategy wheel. European Journal of Marketing, 57(1), 29鈥59.
Jacobson, J., Lin, C., & McEwen, R. (2022). Information behaviour paradox: Understanding perceptions of risk and online behaviour. Library and Information Science Research, 44(4), 1鈥8.
Philp, M., Jacobson, J., & Pancer, E. (2022). Machine learning content classification and social media engagement: An examination of restaurants' use of Instagram. Journal of Business Research, 149, 736鈥747.
Jacobson, J., Gunn, F., & Hernandez, T. (2022). Stepping up as an essential service: Grocery retailing and the COVID-19 pandemic. The International Review of Retail, Distribution and Consumer Research, 33(3), 240259. 
Ruco, A., Baxter N. N., Jacobson, J., Tinmouth, J., & Llovet, D. (2022). Using Facebook to promote the uptake of colorectal cancer screening. BMC Public Health, 22(323), 1鈥14.
Jacobson, J. & Harrison, B. (2022). Sustainable fashion social media influencers and content creation calibration. International Journal of Advertising, 41(1), 150鈥177.
Jacobson, J., Hodson, J., & Mittelman, R. (2022). Pup-ularity contest: The advertising practices of popular animal influencers on Instagram. Technological Forecasting and Social Change, 174.
Ruco, A., Dossa, F., Tinmouth, J., Llovet, D., Jacobson, J., Kishibe, T., & Baxter, N. N. (2021). Social media and mHealth technology for cancer screening: Systematic review and meta-analysis. Journal of Medical Internet Research, 23(7), e26759.
Aversa, J., Jacobson, J., Hernandez, T., Cleave, E., MacDonald, M., & Dizonno, S. (2021). The social media response to the rollout of legalized cannabis retail in Ontario, Canada. Journal of Retailing and Consumer Services, 61, 1鈥10.
Smith, D., Jacobson, J., & Rudkowski, J. (2021). Employees as influencers: Measuring employee brand equity in a social media age. Journal of Product & Brand Management, 30(6), 834鈥853.
Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., et al. (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions. International Journal of Information Management, 51, 1鈥37. 
Jacobson, J. (2020). You are a brand: Social media managers鈥 personal branding and 鈥渢he future audience.鈥 Journal of Product & Brand Management, 26(6), 715鈥727. 
Gruzd, A., Jacobson, J., & Dubois, D. (2020). Cyber-vetting and the public life of social media data. Social Media + Society, 6(2), 1鈥13.
Jacobson, J. & Gruzd, A. (2020). Cybervetting job applicants on social media: the new normal? Ethics and Information Technology, 22(2), 175鈥195.
Jacobson, J., Gruzd, A., & Hernandez-Garcia, A. (2020). Social media marketing: Who is watching the watchers? Journal of Retailing and Consumer Services, 53, 1鈥12. 
Dubois, E., Gruzd, A., & Jacobson, J. (2020). Journalists鈥 use of social media to infer public opinion: The citizens鈥 perspective. Social Science Computer Review, 38(1), 57鈥74.
Jacobson, J., Gruzd, A., Kumar, P., & Mai, P. (2019). Networked influence: An introduction. Social Media + Society, 5(3), 1鈥5.    
Jacobson, J. & Shade, L. R. (2018). Stringtern: Springboarding or stringing along young interns鈥 careers? Journal of Education and Work, 31(3), 320鈥337.
Hemsley, J., Jacobson, J., Gruzd, A., & Mai, P. (2018). Social media for social good or evil: An introduction. Social Media + Society, 4(3), 1鈥5.
Gruzd, A., Jacobson, J., Wellman, B., & Mai, P. H. (2017). Social media and society: Introduction to the special issue. American Behavioral Scientist, 61(7), 647鈥652.
Jacobson, J., Lin, C., & McEwen, R. (2017). Aging with technology: Seniors and mobile connections. Canadian Journal of Communication, 42(2), 331鈥357.
Jacobson, J. (2016). Networked spectators: Social media conversation & moderation at the Olympic opening ceremony. Online Information Review, 40(6), 746鈥760.
Gruzd, A., Jacobson, J., Mai, P. H., & Wellman, B. (2016). Understanding communities in an age of social media: The good, the bad, and the complicated. Information, Communication, & Society, 19(9), 1187鈥1193.
Current Teaching:
RMG 922 Social Media Marketing
Prior Courses Taught:
RMG 303 Managing the Retail Workplace
RMG 700 Applied Retail Research
RMG 800 Special Topics in Retailing
RMG 817 Digital Advertising in Retailing
RMG 821 Research and Analytics in Social Media
RMG 910 Omni-Channel Retailing